WE’RE TOO BUSY PUTTING OUT FIRES TO PREVENT THEM

apr 16

wow just got invited to take another damn onsite assessment test, for city office job.

i should be happy. i do better at tests than i do at interviews!!!!!! so this means i have a better shot at getting the job!! tests are more fair for anxious weirdos like me! I am more confident that I can do well on a test, MUCH more confident, than I am that i could do well on an interview.

although Mutual Friend boosted my confidence by saying that the Big Boss at the job which I interviewed for in late 2014 and really wanted and did not get and felt kinda screwed, the Big Boss who I thought hated me, actually liked my interview and wanted to hire me.  so thats kewl. would have been better if he just used his clout to hire me but I guess the Politix were too strong.

heh at this rate I might have an actual interview soon hahahaha. too bad that is where I really bomb hahaha.

what would the trumpenfuhrer do. what would trump say, how would trump act, what would trump DO. TRUMP is really one of the best role models for neet losers like us. imitating his general personality is a GREAT idea.

WHAT WOULD TRUMP DO?

I have no doubt trump will disappoint us if he wins, and end up being more Cucky than he is now. Bowing down to our greatest ally, hahahaha. but its safe to say hes the least cucky candidate, and the things he is saying takes balls. and I like a good populist. I too am a man of the people. and the mere audacity to even SUGGEST The Wall, let alone strongly hammer home the point, were gonna build a wall, over and over again. That probably sealed the deal for many of us. the audacity and balls.

it takes TIME to get to know someone and to really like them. when I first met That Person, I felt favorably towards her, but I was much more dialed down. I dont know this person, I dont fully trust them, lets keep them at a distance until they prove themself. and she did. it takes time. its not possible to happen quickly. there is no FAST TRACK. it doesnt work that way. it doesnt go both ways sometimes. thats just the way it is. you dont have to like. i personally like it, i think it is right and just and makes sense. to get to know a person and trust them and love them….takes TIME. it doesnt happen overnight. you cant easily replace them, and you cant easily detach from them.

really that was the best, closest rel I ever had with a woman, period. other friendships with women gradually drifted apart due to the fact that people moved and we didnt see each other regularly. maybe if i had seen them more regularly, over a longer period of time, we wouldnt have drifted apart. but the drifting apart was peaceful and amicable and no hard feelings. not like here.

also we both lived in the same area, saw each other regularly, and the rel got stronger rather than weaker. for me at least. what im saying is that you fookin NORMIES cant tell me i have no right to get upset, because i’m wrong for getting feelings for someone who obviously has no feelings for me.

to that I say, disregard the feelings and just pay attention to the FACT that we have two people who had a long term relship of SOME kind. a long term friendship. just to lose THAT is Very Painful. Can’t you fookin NORMIES understand that? losing a good friend so suddenly and brutally is VERY painful!!!!!!! DAMN!!!!!!

and its real stupid, i think she DOES feel bad about Losing A Friend…..but shes too cowardly to apologize, plus I think Ive reached the point where its too late for her to apologize. if she wants to contact me, she better want to BE with me. for at least a year hahahah. monoamorously. and to SHOW me luv and devotion and loyalty and support. and to WANT to spend time with me. WANT to cuddle with me. not blow me off to hang out with chad. not WANT to hang out with other men. i dont hang out with other women!!!!! so you better not hang out with other men!!! i know life isnt fair, but when you luv each other, you make an effort to be FAIR to each other!

show me more interest. text ME more. text me little hearts and smileys before going to bed.  not texting me 100 times a day, but texting me maybe a COUPLE times a day. have at least ONE positive interaction…..every other day. i could handle every day too. maybe 2 out of 3 days? i dont want to EXPECT too much, hahahahaha.

got the call center help desk customer service textbook i mention a few posts ago. its OK but not great. it would have been GREAT to have right when I got hired at that job, but I actually learned most of that stuff already. through hard trial by fire. this book would have made that process easier in explaining the big picture. so yeah i recommend it. I should have bought it immediately upon getting the job.

BUT it doesnt give shit on what to do if you get confused and dont know the answer. it assumes that all answers can eventually be researched and explained. when they CANT. so how do you deal with that? this book doesnt help you there, and thats the MAIN thing I want help with.

you tell them, I’ll research this on my off time and maybe I can get it fixed or explained in the long term, but dont expect anything. paypal or bitcoin tips would be appreciated since Im not allowed to work on this while at work. I will also argue with higher up teams to try to get somebody who actually does have the knowledge and power to fix this, to take a look at it. they will probably Fob you off by saying they’ve added it to their Long Term Project ROADMAP. and then ignore it forever, hahahaha. cuz they’re too busy Putting Out Fires. Just like level 1. just like any job every. nobody ever prevents fires. we just put them out.

WE’RE TOO BUSY PUTTING OUT FIRES TO PREVENT THEM.

damn. it sounds terrible, but i liked hanging out or being around HER, more than I liked hanging out with my other frands. They are just not as much fun and we dont have as good a “connection” as I thought I had with her.

you are NEVER too busy putting out fires to prevent them, because you can be doing the fire prevention on your free time. after everyone else leaves for the day to go being with their families or work on their masterz degrees. then you do some pro bono work and work to prevent the fires. you expect to get paid for your work goy? thats your first mistake! stupid goyim, hehehehe.

april 17

now Im watching the shining on tv and dont enjoy it as much as i thought i would. and now shelley duvall is reminding me of THAT WOMAN. does she really look like infamously ugly shelley duvall? kind of actually, but better looking. much nicer hair than shelley duvall hahaha. but it is interesting how a very plain jane woman like shelley duvall ever became a “leading lady” for even 1 movie. now i have to see what happened to her.

looks liek she “dated” that sleazy slimy J paul simon for 2 years in the 70s. why would you do that?

because she was probably taken with him being a famous damn singer who honestly wrote some good songs, to care that he was a sleazy sneaky scheming little J! shit even I enjoyed graceland and rhthym of the saints and simon and garfunkel. two sneaky little J’s there!

https://en.wikipedia.org/wiki/Shelley_Duvall

even nice ugly shelley duvall has been been with too many men. a real slut hahaha. has a casual attitude towards sex which shows no respect for life and shows she would be a terrible mother. did she ever have children?

wikipedia mentions no children. so now she is a 66 year old catlady.

well its GOOD she never had children then.

see thats a terrible thing to think about a nice white woman from texas. if she hadnt been snatched up by robert altman, who was obsessed with her, she wouldnt have gotten into hollywood degeneracy.

was altman a J? why didnt HE just marry her before she got too far gone?

I generally respect altman, well I really liked “short cuts.”

hmm not J at ALL, and raised CATHOLIC, educated by jesuits. well he couldnt marry shelley duvall, he had been married to his wife since 1959 until his death in 2000 something and they had many children. well good for them.

hehehehe

anyway I guess I like those plain jane, horseface shelley duvall type women. AS LONG as they are white, AND not fat, AND not a potato shape / stumpy. AND not slutty AND no kids, hahahaha.

but I am kinda a potatoe shape! i think this is “ENDOMORPH.”

well I am working Hard to improve that.

the previous woman was kind of a plain jane too.

basically it means not dressing like a slut, or a slutty slob, or wearing too much makeup, or wearing very tight clothes, etc. you dont NEED to put your bodies so MUCH on display, and you shouldnt WANT to. its a sign of a degenerate society. moral decline.

men and other women can tell you have a decent body WITHOUT wearing tight or revealing clothes. so theres just no reason for it. dont have to wear a burka or beekeeper suit. just dont weak super tight or revealing clothes. wear less slutty as opposed to More Slutty Jeans. dont wear little tank tops with Tits hanging out. dont wear super short shorts. dont wear things that your father wouldn’t approve of. and your father in heaven too hahahahahaha.

you dont need to dress SEXY to prove to everyone you have an attractive body.

no need to make everything SEXY. sex is a private, intimate act. not something you display in public to the whole damn WORLD.

so I really liked that she never seemed to dress “SEXY”. even though she didnt have a father to teach her not to. not that she dressed like a slob or rodeo clown. she just didnt wear super tight or revealing clothes or lots of makeup. not around me at least. she probably dressed like a total fook me slut when she hung out with other guys!!!!

BITCH! BITCH! BITCH!

well I overreacted too. I acted like a CRAZY PERSON!!!!!!!!!!!!!!!!!!!!!!!!!

And believe me, I am NOT proud of that. I am ashamed, scared, embarrassed. I dont want to be a crazy person.

how could I ever have a decent rel with a woman if I GO CRAZY every time something goes wrong?

yeah well things went REALLY wrong here, it was the end of the rel. in a more harsh than average way. it would cause a NORMIE to go a LITTLE crazy. so it made me go high medium crazy hahaha.

yeah i know she was scared and maybe weak. i was scared and definitely weak as hell.

she had all the risk factors to become a HUGE slut. so it was all the more amazing that she was NOT slutty at ALL. but it could certainly still happen.

it doesnt matter! it doesnt matter! im done with her!

but i didnt want to be. i wasnt ready to be. so what. stop complaining about it.

heh i dont WANT to stop complaining about it!

little 37 minute, 320 calorie slow jog around the gayborhood hahaha. no its a great neighborhood, mostly white upper working class good catholic people. nothing fancy, but no riff raff either. exactly the kind of good family neighborhood that is ENDANGERED in current year. Unfortuantely I might never Grow Up and be able to live in a neighborhood this nice of my own accord someday and raise a family there. I should have been well on my way by now.

yeah i was stupid and foolish and dumb to fall in luv with her….but luv is often foolish and dumb. it wasnt a bad aggressive hostile hurtful thing. it didnt need to be responded to so aggressively. passive aggressively i mean.

ok. no ones disputing that.

or are they?

I guess I want THE APPROVAL OF NORMIES AND WOMEN, that what I did not deserve being responded to like THAT. That she REALLY COULD HAVE and SHOULD have been a little nicer.

Cuz I think the jury of Women and Normies would side with HER and be AGAINST me!

when I have no idea thats the case.

against, my need for Arbitration and especially Judgement and Verdicts.

Who was MORE WRONG.

SHE was, of COURSHE!!!!!

I was foolish and dumb, but she was cowardly and didnt lift a finger to do the right thing.

I tried to do the right thing A LOTTTTTTTTTTTTT more than she did, which was not at all!!!!!!!!!

i tried to do the right thing, she ran away from doing the right thing!!!!!

well thing is, pretty much everyone i know that ive told about this doesnt think I did anything WRONG or BAD and that she is overreacting a bit, and it would have been NICE if she responded to me, and that this SUCKS for me.

so thats good ahahaha.

so people understand why i am upset, but not why i am SO upset, or why i luved her so much, and why i cant just get over her more quickly.

because it takes me a loooooooong time hahhahaha.

she got over her 5 year, first real BF ever, quicker than it is taking for me to get over her, and i never even fooked her in the ass 90000000 times hahahaha. gave it to her ass to mouth like a disgusting slut hahaha.

which is to say, i dont want her to become a disgusting slut like that. or one that has casual sex and sucks dicks of guys she just met. some women are dick sucking whores. it takes a few dates to fook them proper, but they will suck your dick within 15 minutes. that is still horrible. my daughter will never do that hahahaha.

dont be a dick sucking whore. dont be a dick fooking whore. dont get near the guys dick until you are in a longterm, monogamous rel with him for at LEAST 6 months. you can get pregnant from this, you disgusting moron degenerate. this is serious shit.  this is not a fooking GAME. dont you get nervous about this? do you really want the thousand cok stare? is that what you want?

you SHOULD be cautious and apprehensive about secs! you can get pregnant!

really I would love for them to have some kind of deeper moral reason, like secs is something Sacred or Holy or Special and its Gross and Wrong to do that with someone you dont know. its a SPECIAL thing you ONLY do with someone SPECIAL. NEVER casually, never randomly.

apr 18

rejection email from hospital materials clerk job, basically a warehouse or storage or supply house for the hospital. probably about 12 DAH hahahaha. well at least they were nice enough to reject me. maybe they were looking for somebody with a masters degree or above hahaha. someone with 300 college credits. Technically I have more college Credits than people with masters degrees hahahah. I was just veyr unfocused and took a lot of useless classes and did not declare a second degree.

no they probably are looking for someone with

  1. recent warehouse experience of more than 1 year
  2. no gaps
  3. someone with LESS education.

lessons learned:

  1. remove degree education from resume
  2. lie about gaps
  3. lie about warehouse experience. that is prob easier than lying about gaps. because I could just lie and say my actual real honest truthful jobs, contained some warehouse duties (lie.) add a lie to a base of truth.

its like lying and saying you have experience with SAP for an accounting clerk job when really you only have very basic experience with quickbooks. 10 years ago. and received clear instruction there. which you later learned that clear instructions are frowned upon. figure it out yourself if you have any initiative or self-starting.

so, better to do it WRONG if it means you dont have to ask for help and look weak or dumb or uncertain or beta or underconfident.

speed is more important than quality. better to give 99% instead of 120%, because its likely ONLY YOU would notice that extra 20% anyway, and it’s gonna slow you down from completing more 99% tasks. 99% is Good Enough.

hahahahahaha eat shit you fat bastards.

who the fook commits crimes within a 1 mile radius of the city police station. I get a daily crime email of crimes in muh city. usually just 2 or 3 Larcenies or Frauds. breaking into cars. sometimes stealing tyres and leaving cars on blocks hahahaha.  and people getting charges on a credit card they never opened.

this fox news anchoress is very attractive and has VERY big buxom breasts, and I think it is unprofessional to show even ONE CENTIMETER of tit cleav4ge. unfortunately this is harder to accomplish with women with above average sized breasts. but i believe they must take up that cross nonetheless. its not that it will cause men to rape you, like the barbaric mudslims which some women seem to prefer over their own countrymen. its that its sleazy and shows no self respect or modesty.

damn. received second rejection email of the day, for health care company, general clerk. I was cautiously optimistic about this one, only called for a high school education or GED, and the duties did not sound super duper highly confusing. probably a 13-14 DAHJ hahaha. they never say the wage unless its a municipal or union job.

moved that into the “job rejections” folder hahahaha.

got 8 rejections in the past 12 days, not too bad.  hahahaha

was at a bar/restaurant i had never been to yesterday for social/entertainment event, in a very quaint and middle class area, and was very attracted to the waitress hahahahah. I thought about steathfully Asking Her Out hahahaha. but it was a huge event and all the waitresses were running around serving like 200 people. I would lose my mind doing their jobs!!!!! it was nerve wracking just to imagine it!

it was an older middle class community with smaller but very well kept houses. as opposed to the newer middle class communities with huge stupid mcmansions and no “main street” and no trees and no “walkability.” i much prefer the older style. it seems like a “real neighborhood.” you could walk to the neighborhood bar, get raging falling down drunk, then walk back home to your fat potato wife you resent because thats the only woman you could find who wouldnt leave you hahahaha. or more likely you live alone and havent been with a woman in 10+ years, or are a basement dwelling neet at home hahaha. then you shouldnt be drinking in bars, its too expensive. but the social aspect is important. getting raging drunk around other people hahahaha and seeing qt waitresses you can go home and jerk off to hahahaha. so what you do is, you sneak in a bottle of cheap whiskey or vodka in your trench coat or geeky cargo pants hahahahaha, and chug it in a bathroom stall, and then order like water hahahaha or cokes.

ok got muh 10 job apps in for the day hahahaha bitches.

use your chrome autofill settings to remember zip codes and addresses from jobs from 10 years ago:

chrome://settings/autofill

REJECTED!!! for 14 dah (they actually stated the wage) order entry job at metals supplier. and I DID lie and said I had 1 year of “order entry” experience! received rejection email same day as applied.

that cowardly bitch was good at one thing, besides being a dirty dick sucking fatherless whore hahahaha, she was good at cranking out job applications for stuff she was woefully unqualified for. probably tons of spelling mistakes and shit too. but that is how she got a 15 DAH full time job and is a much bigger winner than me.

well, actually thats not how she got her job. her longterm BF worked there, and he got both her AND me in there. I got along with him allright and he was not jealous and butthurt that his GF had male friends. probably because he was Emotionally Checked Out and preparing his Exit Strategy, or hoping he would be distant enough that she would dump him. I think ultimately he had to dump her. Wish I knew more about that drama hahaha. as i say, he was a decent guy, but their rel had reached its Natural End.

today I learned that over the last 9 months, my 401k has actually gained like 30 dollars despite a god damn 13 dollar per quarter FEE. in other words, its got to make more than 13 dollars a quarter or else I should roll it over or something. can you roll it over into a regular savings account? would their Member Services people even KNOW that? that assumes they get Training in Frequently ASked Questions. which i wouldnt be surprised if they DIDNT. dont blame them, blame the company which is Managing your god damn 401k. blame fidelity hahahahahaha.

but at least I got my underpants in the mail today hahahaha. that is how awesome I am. Using my huge amazon gift card from doing consumer research to buy damn underpants off amazon hahahaha. the same ones I would buy at the Megamart. super soft hanes boxer shorts.

2016-04-18_15h19_58

this is the open documents tab of muh notepad++.  the top cover letter is a short one:

Dear [company] Talent Acquisition team:

I am the ideal candidate for the [official title] position. I demonstrate exemplary detail-orientation, problem-solving, and communication skills, and I am a very motivated team player. I am committed to supporting the workforce and clientele of this organization, and to finding creative ways to maximize production efficiency and reduce operating costs to an absolute minimum. I have excelled in multi-tasking and problem-solving, and I take great initiative in quickly mastering new knowledge and procedures. I have excelled in completing complex technical procedures to strict quality standards, and in making decisions and taking action in complex, urgent situations. I look forward to an opportunity to discuss this position with you.

Sincerely,

Bubba Bigglippz Bluegumz
555-666-1488
semiteslayer@anuddashoah.il

this short one is good for pasting in the indeed apply now button box. and the bottom one is, as the filename insinuates, is longer than that. i use the shorter one a good 80% of the time.

I WAS WILLING TO WORK ON THINGS. SHE WAS NOT. SHE JUST WANTED IT TO END.

You cant MAKE somebody want to work on things. you cant MAKE them NOT want it to end.

if you want to make it work, and they want it to end……its never going to work. its always going to end.

if one person wants it to end, that always wins out over one person wanting to make it work.

its like rock paper scissors. but NOTHING beats it. NOTHING.

so why not play that option every time? i mean that would be a shitty game of rock paper scissors if you played rock every time and it beat everything.

but a rel is not like rock paper scissors. and wanting it to end is not like rock. its a bad metaphor. rock paper scissors is MORE FAIR hahahaha. more checks and balances.

I applied for an Accounts Payable Clerk job today at some kind of car dealership and this was a new low of stupidity. It gave you five terms and asked you to explain your experience on each. This is actually maybe not bad becuase it gives me a chance to show my bullshitting and communication and writing and intelligence skills before the interview, because I blow interviews, but I do better on tests.

here it is: QUOTE from muh what to say during interview fiel:::::::::::::

As a Technical Support Biotch for Big COmpany, I demonstrated determination or grit on a daily basis. Most of my callers were facing urgent technical problems in which errors were preventing work, and I needed to resolve them quickly. Determination was necessary in exercising good judgment, and in persistently carrying out that judgment with callers who may be skeptical, technically-disadvantaged, or uncooperative. We had to be skilled at giving bad news when necessary, and in dealing with fast-paced, potentially confusing situations.
Determination
Please explain a situation where you recently used the characteristic of determination. The situation that you explain can be in either a personal or professional setting.

stupid car dealer accounts payable posting has darn short answer interview questions. i guess this is a good thing.

=========

At Big Company Help Desk, I showed respect to all team members. We had an urgent, fast-paced work environment, and often asked each other for advice or assistance. I was very willing to offer help, because I appreciated the value of receiving help when I needed it. I went out of my way to offer help and build the morale of my team. I treat others as I want to be treated. I enjoy being treated with respect, so I am proactive in showing that respect to others. You do not need to be somebody’s best friend in order to show them common courtesy and respect. Mutual respect makes for a positive and more productive working environment.
Respect
Please explain a situation where you recently used the characteristic of respect. The situation that you explain can be in either a personal or professional setting.
3000 character max. (2351 characters left)
same stupid company
=========
Integrity
Please explain a situation where you recently used the characteristic of integrity. The situation that you explain can be in either a personal or professional setting.

In my perspective, integrity means accountability, honesty, and straightforwardness. You stand behind the work you produce and don’t try to withhold information from clients or colleagues. You present both the pros and the cons of any given situation. You make the clients aware of any risk factors or small details which are very important, but may be easily overlooked. You make sure everyone is well-informed and on the same page, so as to minimize surprises or unintended consequences. You tell the whole truth even if it is something that might not make the client happy. You do not overpromise things you cannot deliver just to be a people-pleaser. You try to go above and beyond for all clients, but do not promise more than you know you are capable of. It’s also crucial that you follow through with clients to make sure they are satisfied and to see if they have a need for any additional service or information. You also don’t give clients a “runaround”, tell them “we don’t handle that”, or leave work unfinished. You are accountable for your work and if you don’t have the authority to help a client, you will personally introduce them to someone who does.

3000 character max. (1831 characters left)

come on guys
============

Vision
Please explain a situation where you recently used the characteristic of vision. The situation that you explain can be in either a personal or professional setting.

Vision can either refer to the mission of the organization, in a big picture sense, and on an individual level, it can refer to your own sense of good judgment. It’s essential for team members to have good judgment and be able to make well-informed decisions with their projects and clients, so that each individual can add value both for the clients, and for the organization as a whole. A team composed of many people all exercising good judgment can then build a positive trajectory for the organization over the long-term, as the company moves forward in providing more value to more clients.

3000 character max. (2404 characters left)

really this is just getting tediuous.
====

Empathy
Please explain a situation where you recently used the characteristic of empathy. The situation that you explain can be in either a personal or professional setting.

Empathy is critical to both work and personal success. You need to be able to put yourself in the other person’s position in order to build a productive relationship with them. Listen to what they are saying and how they are saying it. Show the client that you truly understand their issue and how it impacts them, without being patronizing. Then take ownership of their issue and tell them how you are going to solve it. Follow through with them until they are satisfied. Deliver on your promises and build positive relationships with clients. Empathy is the cornerstone of a great customer experience. You have to care about the clients’ wants and needs, and gain their trust in your ability to serve those wants and needs.

I’m not describing specific situations, so this will probably be thrown into the trash. Im trying to demonstrate my BS skills tho.
====

END QUOTE

so that was it. all for a damn 13 DAH job hahahaha.

I was thinking a simple solution to all the worlds problems would be to take the 4 years of high school, and make the final 2 years a damn associates degree. essentially cut high school in half and do the final 2 years at a community college so you have an associates degree by age 18. then you can get a bachelors degree by age 20 if you want. there is NO WAY HIGH SCHOOL should take 4 years, train you for NOTHING, and eat up 4 of the most valuable years of your life, where you are strong, health, you body and brain works well, you can learn everything faster and better. you could PROBABLY get the full bachelors degree done by age 18, but I am being conservative here. full 2-year associates degree level of training by age 18, the traditional end of high school. well trained for many entry level jobs to make 15 DAH and be a productive Tax Payer and support yourself.

why wouldnt FEDGOV want MORE TAX LIVESTOCK hahahaha. its in FEDGOV’s best interest to have employable youths!!!!!! not fookin layabout neets who become criminals and isis and welfare and active shooters and neets and dead weight! consumers not producers! eaters not feeders! takers rather than givers to uncle sam!!!!!

i like to think those bullshit answers i gave are good enough to get an interview for a damn 13 DAH job! but maybe they earned me the politeness of a rejection email at least hahahaha.

i gotta get back to flashcards. make 100 flashcards of the most important things I need to know. maybe 50 about that woman and 50 about job related stuff.  i only learn things with flashcards. therefore, make flashcards.

MAKE FLASHCARDS.

I have a number of flashcard worthy things in here.

i have bundles of old flashcards saved that i could probably use.

yeah so i was annoying and pushy. that was not super cool. but she was WAY MORE super uncool. come on. write an email or something, EVENTUALLY.

im sorry i was pushy. but it didnt hurt her as much as she hurt me hahaha. i just annoyed her and made her roll her eyes and go ugh. she broke muh heart and devastated me hahahaha.

did 4.2 mile walkjog, burn 480 calkories. was listening to type o negative “dead again” and in the song “september sun” which starts off like a ripoff of motley crue “home sweet home”, but sort of gets better, there is a catchy TON style chorus where he says “leave her…leave her alowowowone.” and so then I always think “damn pete, I AM leaving her along. she wanted to be left alone, i left her alone 9 months ago. I sent her about 1 email per 11 days during the last 34 days of our “contact” and she never responded. then that was IT. then i left her alone forever.

yes I was pushy to her beforehand. and yeah she did tell me once. sort of, to maybe not be so pushy. and I know we dont always owe people reasons or explanations, and NO is a COMPLETE SENTENCE.

I dont know. I think when you KNOW someone for 2.7 years, you DO sort of owe them an explanation, or at least an email, and not to expect them to be okay with being SHUT OUT completely for an indefinite period of time. it has to be a TWO WAY STREET.

I’ll give you time and space, BUT YOU HAVE TO GIVE ME A TIME WHEN WE’LL MEET. one month or so.

ooo theres a good flashcard.

ok i just made 4 flashcards to start. pretty basic stuff. thats the POINT.

  1. I want to work on this relationship. Are you willing to do the same, or do you want to end it? we need to COMMUNICATE.
  2. If you want to get out of this rel, I’d appreciate being treated with respect and common courtesy.
  3. I will give you time and space, but…(flip card over)….it would be NICE f you give me an exact time we will meet and talk about this. and/or some kidn of explanation.
  4. We need to talk NOW.
  5. I feel sad and rejected when you avoid hanging out with me for months.  (might be accusatory: try when we haven’t hung out for months and you always say no when I ask you again and again hahaha.)

stupid ass what to say during the interview file

QUOTE

I used to struggle when a caller would claim that, in the past, they were able to do something, or the program had a certain feature which it doesn’t seem to have any more, but I didn’t know enough about the program or the process to know how it has changed over the course of several years. Often it was difficult if not impossible to find irrefutable evidence of when a feature was removed. Maybe the feature was instead relocated or repurposed instead of removed entirely. Asking an SME (level 2), they might respond, this was never possible, the caller is mistaken. Not having mastery and experience with the program or procedure, I would have to take my SME’s word….but the caller might not be willing to. Very often people don’t like to be told they are wrong. I could not simply tell the caller they were imagining things. I would tell them I haven’t found any evidence that the feature they’re looking for still exists, and that when I checked with an SME in the subject, they said they couldn’t find any evidence it still existed either. I can continue investigating, but it does not very hopeful, and there’s a good chance I will come back to you 10 minutes later with the same answer. In this case, the caller would most likely sigh in annoyance and say that’s all right, I’ll work around it. Then I would apologize and submit a formal feature request on behalf of the caller, but also warn them that although I could guarantee their request will be read and considered, I cannot guarantee a callback or that the request will be approved, and I have absolutely no estimate on when it may be implemented. If implemented it would take at least 3 months. I apologize for the inconvenience. I can see how that feature was convenient, and I don’t have an explanation as to why it was removed.

OR I would take ownership of the case myself, as I would probably not get permission to escalate it from the original SME/level 2 who was saying the feature didnt seem to be available any more. I would research the issue on my own free time and then call the caller back with the explanation within 48 hours.

During that time I would consult with different SME’s and see what advice, evidence they could offer; or see if they would be willing to escalate the case to tier 3, who has the power to actually engineer the system. Developers, engineers, QA. Then I would call the caller and inform them of this update. Then I would bookmark the case and follow up with it every several days until it was closed. If it did not appear to be moving forward, I would contact the last agent who worked on the case and say I’d like to follow up with this caller, could you please tell me what is the resolution to this case, and would you like to close the case or should I? because sometimes level 2 and 3 want to maximize their case close numbers.

Also, if the case were closed without the caller being contacted, I would contact the caller and let them know the resolution. if there were not a clearly noted resolution, I would contact the last agent on the case, and ask them to update the case with a full resolution and I will call the caller, or they can call the caller if they want to. Either way, let me know. the caller deserves follow up.

END

anyway my point was when a caller argues with you, why cant I do this any more, just a couple months ago I was able to do this, whats changed, how do I do this now, and you’re like i dunno I have no idea what you can and cant do in this weird complicated program, and i have no idea whats changed. let me ask level 2.

ok level 2 says that cant be done your wrong.

well your level 2 is wrong, i swear I did this about 4 months ago.

ok. ok. let me get back to him and see if we can send a case up.

ok he doesnt want to approve escalation. (well its bad to go down this route, because then they’ll want to talk to level 2.) well heres what I can do for you. I can research this and call you back within 72 hours, but I’m probably not gonna be able to get any help from higher up on this, and 80% chance our answer is not gonna change. were not gonna be able to do that thing, and I wont be able to find any documentation that it was taken out. They might not have taken it out, it might have never existed in the first place, and the first level 2 was right. or they might have taken it out and then not made a note of it. or they might have taken it out and made a note of it, but I have no access to their documents, and to help me, they’d have to escalate a case and work on themselves, and they dont wanna….i mean…umm…..IT IS WHAT IT IS. NOT GONNA HAPPEN. NOTHING WE CAN DO. IT IS WHAT IT IS. you might have been able to do this in the past, but you cant do it any more, period. it sucks, but IT IS WHAT IT IS.

hahahaha.

how would that woman handle it?

shed say sorry cant do that any more is there anything else i can help u with

and then the person would say ugh im not gonna get anywhere with this moron

and that woman would never think about it again, never look into the issue again, it would never bother her again.

and i would go crazy trying to provide evidence of when they took the feature out.

it might not even be an important enough feature to warrant noting if they took it out. but I have no sense of PERSPECTIVE on the damn program. you dont have any perspective on anything in the first 6 months.

one thing i wish i had done more is when I was able to transfer a caller to another department, was actually do a conference call with that other department, just to see what they actually DID. I would never be found out, my phone would look the same, like i was still on the call, which I technically WAS!!!!!

Also the idea of Unofficially Taking Ownership so that I could call back a caller. but since you couldnt get approval for After Call Work if it was gonna take more than 10 minutes of research…..if you wanted to do 30 minutes of research, ya better do it unpaid on your free time hahaha. double whammy there. on the other hand, it would be good studying, and you’d probably be worried about it anyway, and study it anyway, so why not tell the caller you’ll call them back in……72 hours. and if they bitch at you, tell them you’re doing this in your free time, when I should be spending time with my family. simply because no one higher up thinks this is worth someone of their intellect looking at this case. so you’re stuck with me.

I can also put you back into the general queue and hope the next person you get is better at this than me.

i mean if you tell a person you cant do this, and you’ll have to hold for 10 minutes just to get an explanation why you cant do it……they will probably say that’s ok, its not worth it. so you can play that gambit.

you don’t learn this type of stuff from books, and you don’t learn it from co workers. you figure it out for yourself while you are trying to fight your way out of the most ridiculous situations with no help. thrown to the wolves.

damn i should have just transferred people right back to another level 1.

but see thats….i dont know. if they get a good level 1 who can help them, thats good….but then that level 1 would be smart enough to look at that persons history (maybe) and see that I just talked to them a few minutes ago and closed the case without resolution. because you dont want to note that you transferred it back to level 1. also better to just close the case and say nothing, rather than lie and say you told them IT IS WHAT IT IS. although that is probably what you SHOULD have told them.

it’s tricky knowing what kind of lies and omissions you can get away with in the case notes!

because you HAVE to cut corners in order to reach the bare minimum! quota or target or goal or whatever metrics.

but you cant say this in an interview!

also, i dont LIKE cutting corners! were not talking about giving them 99% here. more like 60%. 60% isnt good enough for me or my callers hahahaha. 99% is though. but muh level 2’s arent giving me the support I need to get to 99%! because THEY are stretched too thin and dont have enough time or people to give you the help you need!

so the only solution is to MAKE more time by doing this work off the clock.

heh. i was just angry that i was willing to do this but SHE was not. she would be flying out the door the second her shift ended. you were TECHNICALLY allowed to be 10 minutes late without penalty. at 11 or 12 minutes, you officially got points. so guess what she did. yes. cut it super close ALL THE TIME. while I was getting in 30, 45, 60 minutes BEFORE start of shift to read email, look at cases, make coffee for people, go to bathroom and have nervous coffee shits, show managers and level 2’s i was a team player.

she doesnt need to do that because everyone likes her because she is a purty gurl.

now she can cancel this out by being a huge bitch, and many women do.

but she is usually super nice to people so, she prob wont. everyone will say what a NICE gurl, i wish I had a gurlfran or wife like that, i always date these bitchy bitches, why aren’t there any NICE women any more, oh thank GOD, here’s one!!!!!!!!!

 

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